Privacy Policy
Last updated: April 22, 2026
1. Introduction
IO Intelligence Inc. ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and related services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please discontinue use of our Services.
2. Information We Collect
2.1 Information You Provide
- Name, email address, phone number, and company name when you contact us or register for our services
- Billing and payment information when you subscribe to our IoT data plans
- Communications you send to us (support requests, feedback)
2.2 Information Collected Automatically
- Device identifiers, IP addresses, and browser type
- Usage data such as pages visited and time spent on the Services
- IoT device telemetry data transmitted through our platforms (DOJO, DMP, Billing)
- Log files and error reports
2.3 Information from Third Parties
- Carrier and network data from T-Mobile and other partners for IoT connectivity services
- Payment processing data from PayPal and other payment providers
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our Services
- Process transactions and send related billing communications
- Respond to your inquiries and provide customer support
- Send administrative information and service updates
- Monitor and analyze usage trends to improve our Services
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations
4. Sharing of Information
We do not sell your personal information. We may share your information with:
- Service providers who assist in delivering our Services (cloud hosting, payment processing, analytics)
- Business partners such as T-Mobile and network carriers, solely to provide connectivity services
- Legal authorities when required by applicable law, court order, or governmental regulation
- Successors in connection with a merger, acquisition, or sale of all or substantially all of our assets
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law. IoT telemetry data is retained for the duration of your service agreement plus 90 days, after which it is permanently deleted.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your personal data (see our Data Deletion Policy)
- Opt out of marketing communications at any time
- Lodge a complaint with a supervisory authority
To exercise any of these rights, contact us at info@iointel.com.
7. Security
We implement industry-standard technical and organizational measures to protect your information against unauthorized access, loss, or alteration. All data transmitted through our IoT platforms uses encrypted communications. However, no method of transmission over the Internet is 100% secure.
8. Cookies
We use cookies and similar tracking technologies to analyze website traffic and improve user experience. You can control cookie settings through your browser. Disabling cookies may affect certain functionality of our Services.
9. Children's Privacy
Our Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Services after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us: